Experience – Old

Application System Administrator

• Accountable for implementing, upgrading, maintaining and supporting line of business (LOB) applications; planned, coordinated and implemented changes to LOB applications to introduce efficiencies and improvements
• Manage and oversee activities of cross-functional project teams, ensure teams are on target throughout project lifecycle
• Manage full system implementations; handle all network/system administration
• Manage projects from initiation through implementation, developed project scopes – defining resources and timelines; oversee project costs, ensuring project budget is maintained and modified as agreed to by management/executive team; prepare and conduct regularly scheduled meetings for status updates
• Planned for risk mitigation through assessment and contingency planning
• Prepare reports and metrics for upper management, IT department, and Project Managers
• Develop and oversee training and documentation of LOB applications

Studio Manager

• Consistently achieved a 99% on-time delivery of studio projects as well as 99% Account Executive satisfaction (Quarterly KPIs)
• Oversaw assignment and flow of all studio work to ensure goals were met
• Created department’s SOPs and ensured procedures were documented and followed; identified redundancy planning for all projects and studio traffic
• Analyzed department and identified opportunities for efficiency and cost effectiveness; created detailed report of studio metrics (per unit cost associated with all departments tasks) and developed focused plan for improvement; achieved initial goal of 20% improvement in efficiency/cost effectiveness of department
• Created system to generate reports with key performance indicators
• Developed a talented pool of freelancers to ensure production needs 24/7 by creating an in-house Core Team per project type as well as substantial, cost-effective, outsource workforce to assist in supporting all studio projects
• Decreased the department’s in-house payroll burden by maintaining minimal OT
• Conducted annual performance reviews and employee road-mapping management activities; identified key players and outlined career paths that lead to professional development and growth
• Collaborated with Research and Technology Department to implement technology adjustments for improving production efficiency
• Received incoming jobs from Account Executives and assigned work to appropriate in-house and/or freelance options
• Created an upbeat rhythm studio environment to be sure jobs were in constant motion; identified and resolved bottlenecks within the studio; collaborated with studio members to strike a good balance of quality, timeliness and efficiency
• Monitored the output, commitment and reliability of all freelancers, and made recommendations based on findings, including termination of contracts

 Research & Technology Specialist

• Analyzed and researched new processes and workflows to increase efficiency across all departments; developed improved processes and workflows – tested and troubleshooting of new programs, software and workflows for efficiency
• Participated in weekly production meetings to identify where workflow pain points could be minimized and production efficiency maximized across all departments
• Assist launch meetings to ensure utilization of best practices; promoted and drove cross-departmental communication
• Trained in-house and external resources on the efficient use of technology; created easy to understand instruction manuals and videos

Studio Coordinator

• Provided support to Project Managers and Production Studio by streamlining the flow of work to and from the Studio and within the department; worked with department management team to strengthen the available pool of localization resources, making sure that production needs were met
• Trained and mentored employees, worked with Recruiting and R&T to ensure employees received necessary; documented training

 Localization Specialist

• Facilitated efficient translation by interfacing jobs with translation technology, translation memory, and desktop publishing; assisted with project management in relation to translation technology, desktop publishing and audio/video
• Provided technical assistance/support for the Offline Department
• Localized translated materials into any language; utilized InDesign document to extract text and import/separate codes and software throughout languages; ensured typeset documents matched clients’ requirements and specifications
• Conducted troubleshooting of code and file types for end products and developed solutions
• Maintained project timelines by assisting freelancers, sharing information, and providing clear instructions
• Validated corrections on all files

 R.U. ASKING, Coconut Grove, FL

Founder/Operations Director

(currently managing existing clients, no longer accepting new business)

• Provided clients with technical support services, including software, networking, router management, port forwarding, and computer hardware repair; managed all online communications with users; built and repaired computers
• Developed professional relationships with business throughout South Florida; made presentations and prepared proposals for prospective clients for services, including website development and optimization, and internet marketing
• Oversaw all projects to ensure smooth implementation
• Created graphic design materials, including corporate identity materials – business cards, logos, and flyers
• Installed CMS (Content Management System) and created web pages with appropriate content and graphics
• Generated, edited, and debugged HTML W3C compliant code to increase cross-browser compatibility
• Instructed clients on the use of CMS and how to implement positive SEO practices; designed search engine optimization strategies to drive traffic and PPC campaigns
• Managed hosting, domains, FTP directories, servers, DNS, domain, and SQL setup

EYES ON DIGITAL, Miami, FL

 Technical Support

• Provided technical support for clients, including Atlanta Airport, Florida Turnpike, Mc Donald’s, Cash & Go, and King’s Jewelry & Loan
• Configured servers to be plug-and-play ready upon installation of clients’ network configurations
• Organized servers and cameras for delivery
• Set up network routers, wireless routers, port forwarding, VNC, and remote camera viewing connections
• Provided remote technical support though website; configured integration between POS and video feeds

 AXIS TREND, Miami, FL

 Senior Account Manager

• Managed and worked on the creation of clients projects
• Maintained clients’ websites and managed designers and team
• Input, updated, and laid out website content and sitemaps
• Created and managed Ecommerce products