Experience – Old


PRO TRANSLATING, Miami, FL November-2010 -Present

Application System Administrator

  • Accountable for implementing, upgrading, maintaining and supporting line of business (LOB) applications; planned, coordinated and implemented changes to LOB applications to introduce efficiencies and improvements
  • Manage and oversee activities of cross-functional project teams, ensure teams are on target throughout project lifecycle
  • Manage full system implementations; handle all network/system administration
  • Manage projects from initiation through implementation, developed project scopes – defining resources and timelines; oversee project costs, ensuring project budget is maintained and modified as agreed to by management/executive team; prepare and conduct regularly scheduled meetings for status updates
  • Planned for risk mitigation through assessment and contingency planning
  • Prepare reports and metrics for upper management, IT department, and Project Managers
  • Develop and oversee training and documentation of LOB applications

Studio Manager

2013 – 2014
  • Consistently achieved a 99% on-time delivery of studio projects as well as 99% Account Executive satisfaction (Quarterly KPIs)
  • Oversaw assignment and flow of all studio work to ensure goals were met
  • Created department’s SOPs and ensured procedures were documented and followed; identified redundancy planning for all projects and studio traffic
  • Analyzed department and identified opportunities for efficiency and cost effectiveness; created detailed report of studio metrics (per unit cost associated with all departments tasks) and developed focused plan for improvement; achieved initial goal of 20% improvement in efficiency/cost effectiveness of department
  • Created system to generate reports with key performance indicators
  • Developed a talented pool of freelancers to ensure production needs 24/7 by creating an in-house Core Team per project type as well as substantial, cost-effective, outsource workforce to assist in supporting all studio projects
  • Decreased the department’s in-house payroll burden by maintaining minimal OT
  • Conducted annual performance reviews and employee road-mapping management activities; identified key players and outlined career paths that lead to professional development and growth
  • Collaborated with Research and Technology Department to implement technology adjustments for improving production efficiency
  • Received incoming jobs from Account Executives and assigned work to appropriate in-house and/or freelance options
  • Created an upbeat rhythm studio environment to be sure jobs were in constant motion; identified and resolved bottlenecks within the studio; collaborated with studio members to strike a good balance of quality, timeliness and efficiency
  • Monitored the output, commitment and reliability of all freelancers, and made recommendations based on findings, including termination of contracts

 Research & Technology Specialist

  2012- 2013
  • Analyzed and researched new processes and workflows to increase efficiency across all departments; developed improved processes and workflows – tested and troubleshooting of new programs, software and workflows for efficiency
  • Participated in weekly production meetings to identify where workflow pain points could be minimized and production efficiency maximized across all departments
  • Assist launch meetings to ensure utilization of best practices; promoted and drove cross-departmental communication
  • Trained in-house and external resources on the efficient use of technology; created easy to understand instruction manuals and videos

Studio Coordinator

 2011    – 2012
  • Provided support to Project Managers and Production Studio by streamlining the flow of work to and from the Studio and within the department; worked with department management team to strengthen the available pool of localization resources, making sure that production needs were met
  • Trained and mentored employees, worked with Recruiting and R&T to ensure employees received necessary; documented training

 Localization Specialist

 2010  – 2011
  • Facilitated efficient translation by interfacing jobs with translation technology, translation memory, and desktop publishing; assisted with project management in relation to translation technology, desktop publishing and audio/video
  • Provided technical assistance/support for the Offline Department
  • Localized translated materials into any language; utilized InDesign document to extract text and import/separate codes and software throughout languages; ensured typeset documents matched clients’ requirements and specifications
  • Conducted troubleshooting of code and file types for end products and developed solutions
  • Maintained project timelines by assisting freelancers, sharing information, and providing clear instructions
  • Validated corrections on all files

 R.U. ASKING, Coconut Grove, FL

 February 2009- Present

Founder/Operations Director

(currently managing existing clients, no longer accepting new business)

  • Provided clients with technical support services, including software, networking, router management, port forwarding, and computer hardware repair; managed all online communications with users; built and repaired computers
  • Developed professional relationships with business throughout South Florida; made presentations and prepared proposals for prospective clients for services, including website development and optimization, and internet marketing
  • Oversaw all projects to ensure smooth implementation
  • Created graphic design materials, including corporate identity materials – business cards, logos, and flyers
  • Installed CMS (Content Management System) and created web pages with appropriate content and graphics
  • Generated, edited, and debugged HTML W3C compliant code to increase cross-browser compatibility
  • Instructed clients on the use of CMS and how to implement positive SEO practices; designed search engine optimization strategies to drive traffic and PPC campaigns
  • Managed hosting, domains, FTP directories, servers, DNS, domain, and SQL setup


 October 2009  – November 2010

 Technical Support

  • Provided technical support for clients, including Atlanta Airport, Florida Turnpike, Mc Donald’s, Cash & Go, and King’s Jewelry & Loan
  • Configured servers to be plug-and-play ready upon installation of clients’ network configurations
  • Organized servers and cameras for delivery
  • Set up network routers, wireless routers, port forwarding, VNC, and remote camera viewing connections
  • Provided remote technical support though website; configured integration between POS and video feeds


  April 2008  – January 2009

 Senior Account Manager

  • Managed and worked on the creation of clients projects
  • Maintained clients’ websites and managed designers and team
  • Input, updated, and laid out website content and sitemaps
  • Created and managed Ecommerce products