About and Experience

At CPS Products, I lead the NetSuite ERP strategy and administration for a complex OneWorld environment covering 7 global subsidiaries and over 175 active users. My role encompasses ERP customization, process automation, analytics delivery, and third-party integrations.

• Developed custom SuiteFlow workflows and SuiteScripts to automate sales, fulfillment, finance, and inventory processes, reducing manual effort by 40%.
• Implemented NetSuite modules including Advanced Billing, Demand Planning, Incentive Compensation, Fixed Assets, and Quality Management, ensuring full lifecycle support across business operations.
• Integrated NetSuite with external tools such as SPS Commerce for EDI transactions and Domo/Tableau for business intelligence, enhancing real-time data visibility across departments.
• Built dynamic pricing engines and custom approval workflows, allowing region-specific automation and compliance with corporate controls.
• Provided enterprise-wide training and authored SOPs and user guides for system onboarding, release changes, and new feature rollouts.
• Managed NetSuite upgrade testing cycles and vendor collaboration for 3rd-party SuiteApp deployment and maintenance.

At Chaban Wellness, I executed a full NetSuite ERP implementation — from planning to deployment — for a growing health and wellness company transitioning away from manual processes and fragmented systems.

• Led system discovery, data migration, sandbox configuration, and go-live support for NetSuite ERP and CRM.
• Collaborated with all department heads to map operational workflows and translate them into automated NetSuite processes.
• Trained 50+ users across finance, customer service, and fulfillment teams on NetSuite functionality, reporting, and process compliance.
• Developed SOPs and created custom dashboards and saved searches to enhance decision-making and user productivity.

At ProTranslating, I was responsible for managing NetSuite ERP and other enterprise tools, improving operational workflow through system customization, cross-department collaboration, and consistent training delivery.

• Served as administrator for NetSuite ERP, Prism MultiTrans, and internal client portals, handling implementation, upgrades, and ongoing support.
• Planned and managed cross-functional IT projects including CRM rollouts, automation of reporting tools, and system performance enhancements.
• Created saved searches, KPIs, custom reports, and role-based dashboards tailored to departments including Sales, Production, and Accounting.
• Led internal testing for NetSuite release updates, and trained teams on new feature adoption, reducing post-update incidents by 60%.
• Collaborated with developers and vendors to build customized HTML/PDF templates and SuiteScripts supporting production and customer service workflows.

Before transitioning into systems administration, I led the Production Studio at ProTranslating. I optimized creative production operations, implemented scalable processes, and helped grow the department’s freelance talent pool.

• Supervised 20+ freelancers and internal staff to ensure timely and accurate delivery of multilingual creative assets.
• Achieved a 99% on-time project delivery rate while cutting in-house payroll costs through better scheduling and workload balancing.
• Established department-wide SOPs and led training initiatives to maintain quality standards and reduce rework.
• Partnered with account managers to streamline project handoffs and improve cross-team communication workflows.

I launched and operated R.U. Asking, an IT consulting and website development business serving small-to-medium businesses throughout South Florida. I provided full-stack technology solutions, branding, and digital marketing strategies.

• Built and launched over 50 custom websites using WordPress, Drupal, and custom HTML/CSS with an emphasis on UX, speed, and SEO optimization.
• Managed hosting, domains, DNS, email configurations, FTP directories, and SQL databases for client projects.
• Provided tailored SEO and PPC strategies, including Google Ads campaign management and Google Analytics tracking.
• Trained clients on CMS usage and implemented automated workflows to streamline publishing and content updates.
• Created brand identity systems including logos, business cards, and brochures, merging digital and physical brand strategy.

• Advanced Billing, Financials, Inventory, Demand Planning, Manufacturing (WIP), Fixed Assets, Incentive Compensation, Warranty & Repairs, Field Service, Supply Chain, Intercompany Management, Budgeting, Tax Management (Avalara).

• SuiteScript, SuiteFlow, SuiteBuilder, SuiteAnalytics Connect, Saved Searches, Custom Reports, Dashboards, KPI Automation, CSV Imports, Approval Workflows.

• SPS Commerce (EDI), Tableau, Domo, Constant Contact, SharePoint, SQL Server, FTP, Microsoft Project, Adobe Creative Suite, iContact.

• Automated approval workflows, role-based dashboard visibility, sandbox testing, scheduled reporting, and SuiteScript-driven business logic enforcement.