About and Experience

CPS PRODUCTS, Miami, FL                                                                                 November 2017 – Present

Certified NetSuite Administrator

  • Directed and managed all aspects of NetSuite Administration and Integrations
  • Providing NetSuite Administration and training 
  • Creating and managing configurations of NetSuite (SuiteBuilder and SuiteFlow) forms, workflows, roles, dashboards, cases, sandbox, and system optimization
  • Creating NetSuite Email Templates, saved searches, and reports (SuiteAnalytics)
  • Automating reports and email scheduling creating date comparison reports and scheduling
  • Leveraging NetSuite to create solutions and optimize processes
  • Manage NetSuite Oneworld environment with 7 Subsidiaries, NetSuite Manufactures module, Advance Billing, Advance Financials, Advance Inventory, Demand planning, Light manufacturing, Manufacturing Work in Process (WIP), SuiteAnalytics Connect, Fixed assets Management, Grid Order Management, Supply Chain Management, Warranty and repairs Management, Incentive Compensation, and 175 Full user licenses
  • Working with department heads and developers to gather needs, Test, and deploy Scripts and SuiteBundles 
  • Working with developers to create scripts (SuiteScripts) meeting business needs
  • Preparing and importing excel and CVS files for NetSuite imports  Importing NetSuite Budgets, item pricing, price level changes, Items, vendors, updates and more…
  • Gathering user’s needs and requirements in order to create and customize Saved Searches and Reports throughout company Including leveraging 3rd party BI tools (Domo and Tableau) for large reports which need more many layers which were unable to be done inside of NetSuite 
  • Implementation, testing, documentation, and training of the follow: Email Marketing Campaigns, Vendor Prepayments, and Customer Part Numbers Creating and managing SuiteFlow Workflows for business processes 
  • Customizing and creating forms using SuiteBuilder  
  • Providing solutions and efficiency to processes leverage NetSuite functionality
  • Managing several NetSuite integration projects with 3rd party vendors
  • Project managing and installing of the Quality Management bundle
  • EDI in NetSuite using SPS commerce

CHABAN WELLNESS, Miami, FL                                                                        October 2016 – November 2017

Information Technology System Engineer/NetSuite Administrator

  • Introduced and successfully completed implementation of NetSuite ERP/CRM Solutions for the organization
  • Directed and managed all aspects of NetSuite Administration
  • Facilitated training courses across the organization on the proper use and abilities of NetSuite ERP/CRM Solutions
  • Oversaw and managed projects related to NetSuite Integrations from inception through completion
  • Mapped, analyzed and documented company’s business processes; delivered focused measures which greatly improved efficiencies, decreased costs and reduced time spent on tasks, while improving customer and employee satisfaction
  • Authored detailed instructions for each position within the company
  • Developed Standard Operating Procedures (SOPs) and ensured compliance
  • Created and managed configurations of NetSuite forms, workflows, roles, dashboards, cases, sandboxes, customized HTML/PDF templates, and system optimization
  • Delivered onsite and web-based end-user training

PRO TRANSLATING, Miami, FL                                                                          vember 2010 – October 2016

Application System Administrator                                                                                     2014 – October 2016

  • Served as the NetSuite ERP/CRM Administrator
  • Accountable for implementation, upgrades, maintenance and support of NetSuite ERP/CRM, Prism MultiTrans, and Client Portal
  • Planned, coordinated and implemented changes to applications resulting in improved business efficiencies
  • Managed projects across departments from initiation through implementation; developed project scopes, defined resources, established timelines and projected project budgets
  • Monitored project costs against actual project budgets; scrutinized and presented findings to the executive management team for approval to execute modifications when indicated
  • Directed and oversaw activities of cross-functional project teams; ensured teams were on target throughout project lifecycles; spearheaded regular status update meetings
  • Managed full-system implementations; handled all administration for NetSuite ERP/CRM, and Prism MultiTrans
  • Created and maintained project plans, including detailed work breakdown structures, quality, risk management, and communication plans
  • Prepared NetSuite ERP/CRM reports, saved searches, KPI’s, and Dashboards for entire organization
  • Developed and oversaw training and documentation of NetSuite ERP/CRM, Prism, and Client Portal
  • Managed users, roles, and licenses in NetSuite ERP/CRM, and Prism MultiTrans; collaborated with the Human Resources Department as well as department heads to ensure roles met the needs of the operation and security
  • Created standardized procedures and trained sales department users on NetSuite ERP/CRM, email campaigns and the documentation process
  • Produced and edited NetSuite ERP/CRM workflows, allowing users to establish tasks, reminders and customer notifications as well as follow-up tasks, rep notifications and customer support processes
  • Created and customized NetSuite’s ERP/CRM components as well as forms, including PDF and HTML forms, roles and customized records
  • Executed and managed customization of NetSuite’s ERP/CRM; collaborated with NetSuite’s ERP/CRM vendors and developers
  • Initiated bi-yearly release testing for NetSuite ERP/CRM; worked with each department to make sure processes, scripts, and workflows operated properly with newest version
  • Assisted with day-to-day operations of the IT Department

Production Studio Manager                                                                                                                       2010 – 2014

  • Led the Production Studio Department; delivered highest levels of efficiency, productivity, profitability and quality
  • services, by effectively managing, scheduling, training, and monitoring workflow of freelancers and employees
  • Established Production Studio Department’s SOPs, guidelines and processes resulting in +20% improvement in department’s efficiency and cost
  • Analyzed department’s processes and identified areas of opportunity to reduce cost and improve upon productivity; executed strategic initiatives to achieve goals
  • Consistently achieved a 99% on-time delivery for studio projects
  • Reduced department’s in-house payroll burden by maintaining over-time at a minimum
  • Recruited and hired staff; conducted annual performance reviews, counseled and mentored staff, managed all disciplinary actions, including developing performance improvement plans; identified and recommended high-performing employees positioned for accelerated professional growth with the Company
  • Streamlined workflow to and from the department
  • Provided support to account executives
  • Strengthened pool of talented freelancers to meet the needs and growth of the Production Studio Department

R. U. ASKING, Coconut Grove, FL February 2009 – 2018

Founder/CEO

  • Developed business concept and plan for this Website Development and IT Consulting Company; oversee all operations, including client relations, accounting and personnel as well as business development
  • Proven record of providing clients with stellar technical support services, YOY, including software, networking, router management, and port forwarding; computer hardware repair, and building and repairing of computers
  • Manage all online communications with users
  • Market services by developing professional relationships with key decision makers for businesses throughout South Florida; create and deliver presentations and prepare proposals for prospective client services, including website development and optimization, and internet marketing
  • Oversee all projects to ensure smooth implementation, ensure adherence to clients’ budget, timelines and service expectations
  • Create graphic design materials, including corporate identity materials such as business cards, logos and flyers
  • Install WordPress/Drupal (CMS) and create web pages with appropriate content and graphics
  • Successful in generating, editing and debugging HTML W3C compliant code, effectively increases cross-browser compatibility
  • Facilitate instruction for clients on the use of CMS; introduce methodologies and implement positive SEO practices; design and deliver search engine optimization strategies leading to increases in traffic as well as strategic PPC campaigns
  • Manage hosting, domains, FTP directories, servers, DNS, domain, and SQL setup